Ensuring a secure and responsible gaming environment is our top priority. As part of our commitment to your safety, we conduct player verification, an essential component of the Know Your Customer (KYC) process.
The KYC process is designed to verify your identity and financial information, aligning with regulatory standards and best practices.
The compliance team reserves the right to enforce our KYC process at any time and request additional documents that might not be listed below.
Proof of Identity
We might request the following documents to prove your identity:
National ID Card
Passport Scan
Drivers License
* Typically, we request only one of these documents, but we might request more.
Identity Verification Requirements
Your proof of identity document must comply with the following criteria:
Both the front and back sides of the ID card must be provided
The document must have a valid date (not expired)
The expiry date must be visible
The photo on the document must be unaltered
Your date of birth must be visible on the document
The watermarks of the document must be visible
The document must not be cropped (each corner needs to be visible)
* Additionally, our compliance team reserves the right to request a selfie holding the proof of ID document to avoid identity theft.
Proof of Address
We might request the following documents to prove your address:
Utility Bill
Bank Statement
Any other official document displaying your name and full address
Address Verification Requirements
Your proof of address must comply with the following criteria:
The document must show your full address, including the postal code.
The document must show your full name
The document must show the official logo of the issuing company
The document must be dated within the last 90 days
The document must be clearly visible in its entirety (the corners must not be cropped)
* Our compliance team reserves the right to request additional proof of address documents if necessary.
Proof of Payment Methods
We may request the following documents to prove your payment methods:
If you deposit by Credit/Debit/Prepaid Cards:
Clear picture/scan of the front and back of the card used to deposit
The card's first six and last four digits must be visible. The middle digits can be covered
The cardholder's name must be visible
A valid expiry date must be visible
The signature on the back of the card must be visible
The CVC/CVV number on the back of the card can be covered
All corners of the card must be visible (no cropped images)
If you deposit by Neteller or Skrill:
Screenshot of the e-wallet showing your profile with a visible postal address
We may also request a bank statement or a screenshot of your online banking account as proof of payment methods. The bank statement/screenshot must comply with the following criteria:
The bank statement must be dated within the last 90 days
Full name and postal address must be visible (online banking screenshots do not require the address to show)
The entire bank account number that corresponds with the bank account used at the casino must be visible
The bank's logo must be visible
All four corners of the bank statement or the online banking account screenshot must be visible (no cropped images)
* Please note that our compliance team may request additional documents if necessary.
As part of our commitment to a secure and enjoyable gaming experience, we conduct the above-mentioned initial checks, known as Customer Due Diligence (CDD) or Know Your Customer (KYC). For players in the high-fun zone (like Very Important Players and those who are super into gaming), we've got an extra special verification process called Enhanced Due Diligence (EDD). It's all about ensuring everyone has a great time and plays by the rules!